Customer Success Manager
⭐ About Tagvenue
Tagvenue is a SaaS-enabled marketplace that helps people discover and book venues worldwide. We're building next-generation tools that make the venue industry more transparent, automated and efficient. Our team cares deeply about solving meaningful problems and building products that scale.
Tagvenue Pro is our SaaS platform for venue managers — helping them manage leads, respond faster, organise event data, and win more bookings. As we grow, we need a Customer Success Manager who will ensure our customers achieve real value from the product and stay with us long-term.
⭐ About the Role
We’re looking for a structured, proactive Customer Success Manager to own the success of a 200–300 venue portfolio. You will drive onboarding, activation and adoption using a mix of scalable touchpoints, customer insights and short consultative calls.
You are not here to do support — you are here to help venue managers get value fast, stay engaged, and renew. You will also work closely with Growth, Ops and Product to shape how Tagvenue Pro evolves as we scale.
This role is perfect for someone who thrives in a high-volume, data-informed, operational SaaS environment.
⭐ What You’ll Do
Own a portfolio of 200–300 SMB venues, guiding them through onboarding, activation, adoption, and renewal.
Drive onboarding and activation, running short check-ins, and delivering scalable nudges and follow-ups.
Monitor health and usage metrics (WAU, adoption trends, engagement) to identify at-risk accounts early and run structured recovery actions.
Segment and prioritise your portfolio (High-Risk, Healthy, High-Potential) to focus time and outreach where it matters most.
Collaborate with Product and Ops by synthesising customer insights, identifying adoption blockers, and proposing improvements.
Flag upsell opportunities based on behaviour, activation depth, and usage patterns, supporting Growth with qualified signals.
Track and report KPIs including activation, churn, renewal rate, and adoption metrics.
Maintain high-quality CRM records and documentation to support automation, scale, and cross-team clarity.
⭐ What We’re Looking For
2–4 years of experience in Customer Success, Account Management, or similar SaaS roles managing SMB portfolios.
Proven ability to manage 200+ customers at scale, using CRM workflows and automation to drive prioritisation and consistency.
Excellent communication skills — able to write concise, value-focused messages and guide customers through activation and adoption.
Highly organised and process-driven, capable of structuring work, following playbooks, and improving workflows as we scale.
Data-informed mindset — comfortable using dashboards, health scores, and behavioural signals to make decisions.
Strong cross-functional collaboration skills, working effectively with Product, Ops, Growth, and Support teams.
Solid understanding of SaaS metrics (activation, churn, retention, NRR, usage) and experience with tools such as HubSpot, Close, or Pipedrive.
Nice to Have:Experience in marketplaces, hospitality, or event-tech SaaS.
Basic familiarity with automation tools (Zapier, n8n, Customer.io) — ability to brief others, not code.
⭐ What Makes Us a Great Place to Work
Competitive compensation: up to 12,000 PLN on a B2B contract + Bonus System
Flexible working hours
24 paid days off per year & all bank holidays
Birthday day off
Private healthcare
Growth budget for books and courses
And because we’re part of the events industry, we celebrate:
Every quarter, we meet in Kraków to connect in person, recharge, and have fun together 🎉
Colleagues
Kraków
Let's grow together
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As a team – with trainings, workshops and team building activities
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As a professional – with our in-house library and an unlimited budget for books & audiobooks
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As a human – with opportunities to learn, make connections and get inspired
Our culture
GROWTH
At Tagvenue, we are always wondering, challenging, getting data to back up our theories. We remember how to be critical thinkers, at the same time, we approach the world with an open mind, always ready to be inspired.
EXECUTION
We focus on our priorities, turn plans into actions and deliver what we promised. Challenges that we accept, fuel our ambitions. We do our best, at the same time, we enjoy the ride and have fun in the process.
EMPOWERMENT
We give people a lot of freedom and share information transparently. We believe that taking ownership not only allows us to hold ourselves accountable for the outcomes, but it also empowers people to become better.
About Tagvenue
Tagvenue, founded in 2015 by Artur Stepaniak and Maksim Kondratjuks in London, began as a bold vision to simplify venue hire for event planners worldwide. What started as a local search engine in the UK to connect planners with unique spaces has evolved into one of the world’s fastest-growing online marketplaces for venue hire, now spanning six countries: the United Kingdom, Ireland, Australia, Singapore, Canada, and the United States. With over 20,000 verified venues, ranging from popular restaurants and bars to quirky spaces, grand castles, and converted warehouses to elegant ballrooms, conference centers, and photo studios—Tagvenue empowers 700,000 active event organizers monthly to plan over 40,000 events annually.