Account Manager (APAC)
We are Tagvenue - one of the world’s fastest-growing online platforms that enables our customers to find the best possible venue for their events with over 10,000 event spaces listed in the United Kingdom, Ireland, Australia, Canada, Singapore and the USA.
ABOUT THE ROLE:
As an Account Manager, you will be the bridge between Tagvenue and our venue partners, fostering long-term relationships built on trust, seamless collaboration, and mutual success. Your key responsibilities will include:
- Build and maintain strong, long-term relationships with venue partners via email and over the phone in the APAC region.
- Act as the primary point of contact for top venues, providing strategic guidance and support to help them succeed on the platform.
- Analyze venue performance data to identify trends, opportunities, and areas for improvement.
- Collaborate with venues to optimize their listings, ensuring they meet customer requirements and stand out on the platform.
- Educate venue partners on Tagvenue’s marketplace policies, tools, and best practices to enhance their performance.
- Proactively address and resolve any issues or concerns raised by key accounts and clients, ensuring a seamless experience.
- Monitor and report on key account metrics, providing insights and recommendations to drive continuous improvement.
- Work closely with the broader operations and marketing teams to align strategies and deliver exceptional results.
- Contribute to the team’s targets by driving venue satisfaction, retention, and growth.
WHAT YOU NEED TO SUCCEED:
- Min. 1 year of proven experience in account management, client relationship management, or a similar role, preferably in a tech or marketplace environment.
- Ability to interpret data and translate it into actionable insights.
- Data-driven personality
- Exceptional communication and interpersonal skills, with the ability to build trust and rapport with high-value clients.
- Customer-centric mindset with a passion for delivering exceptional service and driving client success.
- Self-motivated, results-driven, and able to manage multiple priorities in a fast-paced environment.
- Familiarity with CRM systems and data analytics tools is a plus.
WHY YOU’LL LOVE WORKING AT TAGVENUE:
- A base salary + performance-based bonus
- 24 paid days off & all bank holidays
- Day off on your birthday
- Tagvenue book/course allowance
- A choice to work 100% remotely from any place as long as you are in the APAC timezone
- Great co-workers – we're a friendly, focused, hard-working and fast-developing team with an important, shared goal
Please send your CV in English.
- Department
- Marketplace Operations
- Remote status
- Fully Remote
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Kraków
Let's grow together
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As a team – with trainings, workshops and team building activities
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As a professional – with our in-house library and an unlimited budget for books & audiobooks
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As a human – with opportunities to learn, make connections and get inspired
Our culture
GROWTH
At Tagvenue, we are always wondering, challenging, getting data to back up our theories. We remember how to be critical thinkers, at the same time, we approach the world with an open mind, always ready to be inspired.
EXECUTION
We focus on our priorities, turn plans into actions and deliver what we promised. Challenges that we accept, fuel our ambitions. We do our best, at the same time, we enjoy the ride and have fun in the process.
EMPOWERMENT
We give people a lot of freedom and share information transparently. We believe that taking ownership not only allows us to hold ourselves accountable for the outcomes, but it also empowers people to become better.
About Tagvenue
Founded in 2015 in London, Tagvenue is one of the world’s fastest-growing online marketplaces for venue hire. With over 16,000 event spaces listed in the United Kingdom, Ireland, Australia, Singapore, Canada and the United States, you can browse restaurants, banquet halls, conference centres and even less conventional places like churches, warehouses, gardens and more. Whether you’re a business or an individual, you can book an event space in a matter of clicks.
Account Manager (APAC)
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