Customer Operations Specialist (North America timezone)
We are Tagvenue - one of the world’s fastest-growing online platform that enables our customers to find the best possible venue for their events with over 10,000 event spaces listed in the United Kingdom, Ireland, Australia, Canada, Singapore and the USA. In 2020, we launched a new product - Tagvenue Virtual - a video platform that provides a variety of interactive games that can be played by remote teams.
Our main office in Kraków, Poland is a multicultural hub focused on constant development. Currently, we’re hiring a Customer Operations Specialist (for US and Canada) to join our Customer Operations team.
ABOUT THE ROLE
As a Customer Operations Specialist, you will help us connect our customers with perfectly matched venues to shape their unforgettable events & build and maintain great relationships with venues and clients. Your key responsibilities will include
- Providing excellent customer service both via email and over the phone
- Identifying and handling problematic cases (eg. potential fraud)
- Maintaining customer records and updating account information
- Checking with our venue partners if they meet customers' requirements
- Maintaining and enforcing marketplace policies
- Proactively contributing to the Team’s targets
WHAT YOU NEED TO SUCCEED
- Experience in providing customer support, preferably in tech companies
- Ability to communicate effectively in English (C1 level)
- Strong communication skills and excellent phone manners
- Focus on results and a strong work ethic
- Customer orientation - you go above and beyond to provide the best customer experience
- Ability to get things done timely and with exceptional attention to detail
WHY YOU’LL LOVE WORKING AT TAGVENUE:
- Opportunity to work with customers from different markets
- Constant learning culture among sharp and passionate people who read books, attend & speak at conferences, with book allowance to support your personal growth
- A choice to work 100% remotely from any place as long as you are in US and Canada timezones
- Competitive salary + performance-based bonus
- Supportive team - you will receive training and mentoring from your experienced colleagues
- Unique company culture - we’re creating a place where learning never stops, ambitious projects get delivered, and you’re empowered to take ownership of your own work
Please send your resume in English!
- Remote status
- Fully Remote
Let's grow together
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As a team – with trainings, workshops and team building activities
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As a professional – with our in-house library and an unlimited budget for books & audiobooks
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As a human – with opportunities to learn, make connections and get inspired
Our culture
At Tagvenue, we are always wondering, challenging, getting data to back up our theories. We remember how to be critical thinkers, at the same time, we approach the world with an open mind, always ready to be inspired.
We focus on our priorities, turn plans into actions and deliver what we promised. Challenges that we accept, fuel our ambitions. We do our best, at the same time, we enjoy the ride and have fun in the process.
We give people a lot of freedom and share information transparently. We believe that taking ownership not only allows us to hold ourselves accountable for the outcomes, but it also empowers people to become better.
About Tagvenue
Founded in 2015 in London, Tagvenue is one of the world’s fastest-growing online marketplaces for venue hire. With over 8,000 event spaces listed in the United Kingdom, Ireland, Australia, Singapore Canada and the United States, you can browse restaurants, banquet halls, conference centres and even less conventional places like churches, warehouses, gardens and more. Whether you’re a business or a private person, you can book an event space in a matter of clicks.
Customer Operations Specialist (North America timezone)
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