Customer Delight Expert (Australia-based)

Scroll to content

We are Tagvenue - one of the world’s fastest-growing online platforms that enables our customers to find the best possible venue for their events with over 8,000 event spaces listed in the United Kingdom, Ireland, Australia, Canada, and Singapore. In 2020, we launched a new product - Tagvenue Virtual - a video platform that provides a variety of interactive games that can be played by remote teams. 

Our main office in Kraków, Poland is a multicultural hub focused on constant development. Currently, we’re hiring an Australia-based Customer Delight Expert to join our Customer Support team.

ABOUT THE ROLE

As a Customer Delight Expert, you will help us connect our customers with perfectly matched venues in Australia and Singapore to shape their unforgettable events. Your key responsibilities will include:

  • Providing excellent customer service both via email and over the phone
  • Managing all enquiries for the Australian and Singaporean market
  • Identifying and handling problematic cases (eg. potential fraud)
  • Maintaining customer records and updating account information
  • Checking with our venue partners if they meet customers requirements
  • Maintaining and enforcing marketplace policies
  • Proactively contributing to the Team’s targets

WHAT YOU NEED TO SUCCEED

  • Experience in providing customer support, preferably in tech companies 
  • Native English speaker
  • Strong communication skills and excellent phone manners
  • Focus on results and a strong work ethic
  • Customer orientation - you go above and beyond to provide the best customer experience
  • Ability to get things done timely and with exceptional attention to detail

WHY YOU’LL LOVE WORKING AT TAGVENUE

  • Constant learning culture among sharp and passionate people who read books, attend & speak at conferences, with unlimited book allowance to support your personal growth
  • An opportunity to work 100% remotely anywhere in Australia
  • Competitive salary + performance-based bonus 
  • Supportive team - you will receive training and mentoring from your experienced colleagues
  • Unique company culture - we’re creating a place where learning never stops, ambitious projects get delivered, and you’re empowered to take ownership of your own work

Or, know someone who would be a perfect fit? Let them know!

Let's grow together

  • As a team – with trainings, workshops and team building activities

  • As a professional – with our in-house library and an unlimited budget for books & audiobooks

  • As a human – with opportunities to learn, make connections and get inspired

Our culture

At Tagvenue, we are always wondering, challenging, getting data to back up our theories. We remember how to be critical thinkers, at the same time, we approach the world with an open mind, always ready to be inspired.

 

We focus on our priorities, turn plans into actions and deliver what we promised. Challenges that we accept, fuel our ambitions. We do our best, at the same time, we enjoy the ride and have fun in the process.

 

We give people a lot of freedom and share information transparently. We believe that taking ownership not only allows us to hold ourselves accountable for the outcomes, but it also empowers people to become better.

Teamtailor

Applicant tracking system by Teamtailor