Customer Engagement Specialist (NA time zone)
At Tagvenue, an online marketplace, we are a team of energetic, self-driven, and positive individuals. We’re building the world’s largest and most innovative venue-booking platform. We launched in mid-2015, and within a short period, we achieved a market-leading position in the UK, Australia, Singapore, Canada, and we’re expanding rapidly in the US.
Currently, we’re hiring a Customer Engagement Specialist to join our Marketplace Operations Team. Your role will revolve around nurturing and enhancing relationships with venue owners, a cornerstone of our business's success. This opportunity will offer the right candidate a great platform for realizing their full potential on a global scale.
ABOUT THE ROLE
You will play a pivotal role in driving supply engagement. As a Customer Engagement Specialist, you will be responsible for proactively reaching out to our customers, addressing account issues, and working diligently to improve product value and usage. Your efforts will directly contribute to enhancing the user experience on our platform and expanding our network of trusted venues listed on our platform. This role involves dedicating a significant amount of time to communicating directly with our customers.
WHAT YOU NEED TO SUCCEED
- Proficiency in engaging with customers through various communication channels, including email, phone calls, and video conferences.
- Exceptional communication skills, particularly in driving productive phone conversations.
- Prior experience in sales, customer service, or consulting roles.
- Excellent spoken and written English.
- Strong focus on execution and taking an active role within the team.
- Proactive, hands-on approach to tasks.
WHY YOU’LL LOVE WORKING AT TAGVENUE
- Ambitious, proactive, and supportive team
- Flexible working hours ⏱
- 24 paid days off & all bank holidays to support your work-life balance🧘♂️🌴
- Day off on your birthday 🎂
- Access to private healthcare 🏥
- Unlimited book allowance to support your personal growth 📚.
- An opportunity to work 100% remotely, within the North American time zone (EST).
- Remote status
- Fully Remote
Colleagues
Kraków
Let's grow together
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As a team – with trainings, workshops and team building activities
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As a professional – with our in-house library and an unlimited budget for books & audiobooks
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As a human – with opportunities to learn, make connections and get inspired
Our culture
At Tagvenue, we are always wondering, challenging, getting data to back up our theories. We remember how to be critical thinkers, at the same time, we approach the world with an open mind, always ready to be inspired.
We focus on our priorities, turn plans into actions and deliver what we promised. Challenges that we accept, fuel our ambitions. We do our best, at the same time, we enjoy the ride and have fun in the process.
We give people a lot of freedom and share information transparently. We believe that taking ownership not only allows us to hold ourselves accountable for the outcomes, but it also empowers people to become better.
About Tagvenue
Founded in 2015 in London, Tagvenue is one of the world’s fastest-growing online marketplaces for venue hire. With over 10,000 event spaces listed in the United Kingdom, Ireland, Australia, Singapore Canada and the United States, you can browse restaurants, banquet halls, conference centres and even less conventional places like churches, warehouses, gardens and more. Whether you’re a business or a private person, you can book an event space in a matter of clicks.
Customer Engagement Specialist (NA time zone)
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