Customer Operations Specialist (APAC time zone)
We are Tagvenue - one of the world’s fastest-growing online platforms that enables our customers to find the best possible venue for their events with over 10,000 event spaces listed in the United Kingdom, Ireland, Australia, Canada, Singapore and the USA. In 2020, we launched a new product - Tagvenue Virtual - a video platform that provides a variety of interactive games that can be played by remote teams.
Currently, we’re hiring a Customer Operations Specialist (for Australia & Singapore) to join our Customer Operations team.
ABOUT THE ROLE
As a Customer Operations Specialist, you will help us connect our customers with perfectly matched venues to shape their unforgettable events & build and maintain great relationships with venues and clients. Your key responsibilities will include:
- Providing excellent customer service both via email and over the phone
- Identifying and handling problematic cases (eg. potential fraud)
- Analyzing customer data to identify trends, patterns, and areas for improvement in customer support operations
- Utilizing data analytics tools and techniques to develop reports, dashboards, and visualizations for tracking and monitoring customer support metrics
- Developing solid and trusting relationships with our clients by continuously educating them on our marketplace policies
- Maintaining customer records and updating account information
- Checking with our venue partners if they meet customers' requirements
- Maintaining and enforcing marketplace policies
- Proactively contributing to the Team’s targets
WHAT YOU NEED TO SUCCEED:
- Experience in providing customer support, preferably in tech companies
- Ability to communicate effectively in English (C1 level)
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Focus on results and a strong work ethic
- Customer orientation - you go above and beyond to provide the best customer experience
- Ability to get things done timely and with exceptional attention to detail
WHY YOU’LL LOVE WORKING AT TAGVENUE:
- Salary of $900-$1200 + performance-based bonus 💸
- 24 paid days off & all bank holidays to support your work-life balance 🧘♂️🌴
- Day off on your birthday 🎂
- Work in a dynamic multicultural small company environment in the exciting Event Tech industry
- Unlimited book allowance to support your personal growth 📚
- Great co-workers – we're a friendly, focused, hard-working and fast-developing team with an important, shared goal!
- A choice to work 100% remotely from any place as long as you are in US and Canada timezones
Please send your resume in English!
- Department
- Marketplace Operations
- Remote status
- Fully Remote
Colleagues
Kraków
Let's grow together
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As a team – with trainings, workshops and team building activities
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As a professional – with our in-house library and an unlimited budget for books & audiobooks
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As a human – with opportunities to learn, make connections and get inspired
Our culture
At Tagvenue, we are always wondering, challenging, getting data to back up our theories. We remember how to be critical thinkers, at the same time, we approach the world with an open mind, always ready to be inspired.
We focus on our priorities, turn plans into actions and deliver what we promised. Challenges that we accept, fuel our ambitions. We do our best, at the same time, we enjoy the ride and have fun in the process.
We give people a lot of freedom and share information transparently. We believe that taking ownership not only allows us to hold ourselves accountable for the outcomes, but it also empowers people to become better.
About Tagvenue
Founded in 2015 in London, Tagvenue is one of the world’s fastest-growing online marketplaces for venue hire. With over 8,000 event spaces listed in the United Kingdom, Ireland, Australia, Singapore Canada and the United States, you can browse restaurants, banquet halls, conference centres and even less conventional places like churches, warehouses, gardens and more. Whether you’re a business or a private person, you can book an event space in a matter of clicks.
Customer Operations Specialist (APAC time zone)
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